QUALITY MANAGEMENT POLICY

Support Service Leaders is wholly committed to our quality policy that is in place to ensure our services are fully meet the requirements of our customers at all times. Our goal is to be the best Support Service provider in the industry. To achieve this goal we are committed to implementing, maintaining and continually assessing operational systems and processes.

Our quality policy focuses on three fundamental principles:

1. Ensuring that we fully identify and conform to the needs of our customers.
2. Looking at our service provision processes, identifying the potential for errors and taking the necessary actions to eliminate them.
3. Everyone at Support Service leaders understanding how to do their job and doing it right first time.

Within this policy we are committed to operating our Company under the disciplines and control of a Quality Management System conforming to the International Standard 1S0 9001, planned and developed jointly with our other management functions.

Our Quality Policy principles and objectives are communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives we ensure that all Support Service Leaders personnel understands and fully implement our Company’s policies and objectives and are able to perform their duties effectively through an ongoing training and development programmed.

• As part of their induction to Support Service Leaders, all staff are fully briefed on the Quality Policy, its aims and objectives.
• Support Service Leaders staff are given full training to ensure they can carry out all functions of their role, as per guidelines set out in our quality manuals.
• Annual appraisals are held for all staff to assess performance and identify training needs.
• All training needs identified, to ensure quality is maintained, are fed into an overall training plan and assessed and implemented, whilst considering any budgetary constraints.
• Objectives and action points are reviewed monthly in 1:2:1 Clarity meetings with line managers.

Support Service Leaders is committed to operating continuously to the highest possible quality standards and will maintain the necessary Quality Approvals consistent with our customer requirements.

Kevin Hall

Managing Director